These Terms of Service ("Terms") govern access to and use of Brucely (the "Service"), a software-as-a-service platform for scheduling, logging and paying freelance instructors, provided by Brucely (demo entity) ("we", "us"). By creating an organisation or using the Service you agree to these Terms on behalf of the organisation you represent ("Customer").
1. Accounts
The person who creates an organisation becomes its first administrator and confirms they may bind the Customer. Administrators invite other users (instructors, HR, partner-company administrators). Each user keeps their login details confidential and is responsible for activity under their account. One login may give access to several organisations. Each organisation's data stays separate.
2. Trial, plans and payment
New organisations start with a free trial of the length shown at signup. To continue after the trial, the Customer subscribes to a paid plan. Prices, limits (such as the number of active instructors) and billing intervals are shown on the Billing page. Subscriptions renew automatically at the end of each billing period until cancelled. Payments are processed by Stripe. We do not store card details. Prices exclude VAT where applicable. A price change applies to new subscriptions. Existing subscriptions keep their price until they change plan, unless we give at least 30 days' notice of a change.
If a payment fails, the organisation keeps access for a grace period, then is paused until payment is made. Paused organisations can still export their data.
3. Customer data
The Customer owns all data it and its users put into the Service ("Customer Data"). We process Customer Data only to provide the Service, as described in the Data Processing Agreement, which forms part of these Terms. The Customer is responsible for having a lawful basis to process its users' personal data, and for the accuracy of the rates, tax settings and payment information it configures. Brucely calculates amounts from those settings but does not give tax or accounting advice.
4. Acceptable use
The Customer will not misuse the Service, including by attempting to access other organisations' data, disrupting the Service, reverse engineering it except where law allows, or using it for unlawful purposes.
5. Availability and support
We aim for high availability and reasonable support by email, but the Service is provided without a specific uptime guarantee unless agreed in writing. We may change the Service, but will not materially reduce core functionality of a paid plan during its current billing period.
6. Term, cancellation and data deletion
The Customer may cancel at any time from the Billing page. Access continues until the end of the paid period. An administrator may also request closure of the organisation. We delete Customer Data within 30 days of closure, except where law requires us to keep billing records. Before closing, the Customer can export all its data from the Privacy page.
We may suspend an organisation that breaches these Terms or fails to pay, after notice where reasonably possible.
7. Liability
To the extent permitted by law, our total liability arising from the Service in any 12-month period is limited to the fees paid by the Customer in that period, and we are not liable for indirect or consequential losses, lost profits or lost data that could have been prevented by the Customer's own exports. Nothing in these Terms limits liability that cannot be limited by law.
8. Changes
We may update these Terms. Material changes are notified by email or in the app at least 30 days in advance. Continued use after that date means acceptance.
9. Law and jurisdiction
These Terms are governed by the laws of Portugal. The courts of Portugal have exclusive jurisdiction, without prejudice to mandatory consumer protection rules.